What's in it for you
Improve customer satisfaction
Chat offers a direct and quick way to answer questions and help your customers when they need you. The proactive chat feature picks up on potential customers directly based on the pages visited and delivers the right message, at the right time and to the right person. This is a great way to improve customer service and retention.
Improve your conversion rate
Having a chat service on your site may increase conversions by 20% (source American Marketing Association). Zendesk Chat allows your visitors to be in direct contact with your customer service or sales teams and can offer personalised promotional offers.
Full compliance withthe GDPR
Zendesk Chat collects personal data. The Zendesk Chat Apps has been developed to comply with the GDPR. Your customers give their consent before the app starts collecting data on their shopping behaviour etc.